Refund policy
Returns
We are sure you'll be more than satisfied with your purchase but if for any reason you would like to return your purchase, you can do so. You must notify us within 14 days of your delivery of your wish to return your purchase. Returned items must be unused and in the same condition that you received it, in the original packaging. Items which have been assembled or partly assembled will not be able to be returned. We can arrange collection of your return for a pre-agreed fee of usually around £100 for bulkier items, but this depends on size/weight.
Please check over your purchase as soon has it arrived. On the rare occasion that your item has been damaged in transit please let us know within 24hrs of receiving it so we can get it replaced quickly and free of charge.
If you decide you don't want a fault free replacement, you will be responsible for the return cost.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at henleyfurniture@outlook.com.
Late or missing refunds (if applicable)
First contact your bank or credit card provider. there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at: henleyfurniture@outlook.com
Clearance items
Unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or a different colour/style then send us an email at: henleyfurniture@outlook.com with your full contact details and preference required. Any changes however will attract collection and delivery charges.
Shipping
To return your product, you should email : henleyfurniture@outlook.com to organise a collection date.
You will be responsible for paying for your own delivery costs for returning your item. Any delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Henley Warranty
Should you have a problem where you wish to make a warranty claim, you can drop us an email or speak to us on the phone. Henley reserves the right to request photos accurately detailing the issue. Proof of purchase is also required for Henley Garden Furniture to honour any warranty claims.
Where a warranty claim has been made then Henley Garden Furniture will replace/repair the piece which has been damaged. If the product is no longer available and we cannot provide the replacement then a credit note of the original sale value will be issued.
Guarantees may be void if the problem is deemed to be due to wear and tear or misuse.
Henley Garden Furniture accepts no responsibility for items damaged in adverse weather such as windy weather.
Structure
All Henley Sets come with a 3 year warranty on the weave of the rattan. The rattan weave is fully weather and UV resistant which means it can be left outside at all times and the colour of the weave will not fade.
All Henley sets also come with a 3 year warranty on the structure of the framework. The frames are made from galvanized steel which is welded together and coated with a protective layer afterwards. Although the frame itself won’t rust, the welding, screws, staples and bolts may rust when left for long periods in damp conditions.
The rust from these pieces may produce discoloured water which could drip onto the surface below your set. In the unlikely event of this happening Henley will not cover any damage caused by this.
All Henley Sets are hand-woven which means no two pieces will be identical, this will have no impact on the durability of the set.
Glass Tables:
The glass on top of the tables is not covered by the guarantee, if there is any fault or damage with the glass then it must be reported within the first 24 hours of delivery.
The rattan underneath the glass may sag in hot conditions, this is normal and will return once it’s cooled down.
A ‘Magnifying Effect’ may occur when direct sunlight shines through glass objects such as drinking glasses and bottles onto a glass top table. This can have an effect on the rattan underneath due to the heat from magnifying and may cause it to melt. This particular instance is not covered by the guarantee. To prevent this we would recommend being extra careful with glass objects when the sun is shining directly on your table or using a parasol/gazebo to create shade.
The rubber suckers which keep the glass table top secure are not covered within the guarantee, they will naturally fade and change colour over time due to exposure to sunlight.
Cushions
Cushions on all sets come with a 12 month guarantee. The cushions are showerproof but we would always advise to store them in a dry place when not in use. Even when the set is covered with a rain cover, the cushions must be stored in a dry place. Failure to adhere to the above will result in the guarantee on the cushions being voided.
Rain Covers
All Henley Rain Covers come with a 12 month warranty. If the seams of the covers were to rip then this would be covered in the warranty. If the covers are ripped through force or sharp objects then this would not be covered. Covers may fade when exposed to direct sunlight, this is not covered by the warranty.